English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Coordination
Changing what is done based on other people's actions.
Active Listening
Listening to others, not interrupting, and asking good questions.
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Persuasion
Talking people into changing their minds or their behavior.
Systems Evaluation
Measuring how well a system is working and how to improve it.
Service Orientation
Looking for ways to help people.
Reading Comprehension
Reading work-related information.
Social Perceptiveness
Understanding people's reactions.
Philosophy and Theology
Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.
Speaking
Talking to others.
Complex Problem Solving
Noticing a problem and figuring out the best way to solve it.
Active Learning
Figuring out how to use new ideas or things.
Writing
Writing things for co-workers or customers.
Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Critical Thinking
Thinking about the pros and cons of different ways to solve a problem.
Judgment and Decision Making
Thinking about the pros and cons of different options and picking the best one.
Monitoring
Keeping track of how well people and/or groups are doing in order to make improvements.
Time Management
Managing your time and the time of other people.
Sociology and Anthropology
Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.
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